Frequently Asked Questions
Question Not Answered Here?
If your question is not answered on this page, please reach out to us via:
- Our Contact Us page
- Email: [email protected]
- Phone: +1 816-924-1846(12pm-4pm EST, Monday – Friday)
- Live Chat with a representative (12pm-4pm EST, Monday – Friday)
Audiobooks
How do I download and play WTS Books audiobooks on my device(s)?
Instructions for downloading and playing audiobooks can be found here: Audiobooks FAQ
Can I import audiobooks purchased directly from Westminster Bookstore into my Audible library?
No, it is not currently possible to import audiobooks purchased directly from Westminster Bookstore into Audible.
Can I import audiobooks purchased from WTS Books into my Apple Books library on my laptop or desktop computer?
Yes. However, these imported audiobooks will not sync with Apple Books on any other device (including other laptop computers, desktop computers, iPhones, or iPads). Only audiobooks purchased directly via the Apple Books store automatically sync between devices.
Instructions for downloading and playing audiobooks can be found here: Audiobooks FAQ
Account
How do I check my order status?
You can check the status of your order by clicking on the order number in your order history here:Account.
How do I change the email address on my account?
In order to change the email on your account, please update your email preference here.You will need to be signed in to your customer account in order to access your email preferences.
Don’t remember your email for your customer account? Please contact us.
Checkout
How does Guest Checkout work?
All you need to do is enter an email or mobile phone number, so we can send you any updates about your order. Your information will not be saved so if you ever make another order guest order, you will need to enter your information again.
If you would like to have your address information saved for a faster checkout, you can create an account here.
Why aren’t my credit cards saved?
In order to maintain a high level of security, we do not save credit cards in our system. Credit card information must be reentered each time you wish to make an order.
We have several payment services that can save your payment methods. If you checkout with Apple Pay, PayPal, or Shop Pay, your payment information will be saved for a faster checkout experience.